Vacancy: Front of House / Box Office Team

VISUAL Centre for Contemporary Art and The George Bernard Shaw Theatre invites applications for a part-time position as part of the Box Office/Front of House Team.

How to Apply

Full job description available on request. Please send a cover letter and your CV to admin@visualcarlow.ie.

Deadline: Friday 25 September 2026 at 5pm

Duties and Responsibilities Include:

• Greeting and acknowledging customers in a friendly and welcoming manner.
• Always acting as an ambassador and advocate for VISUAL.
• Dealing effectively with customer enquiries and complaints, referring them to the Duty Manager as appropriate.
• Ensuring that all public areas are clean and maintained to a high standard at all times.
• Monitoring and supporting the security, health and safety of all staff and patrons who enter VISUAL Carlow.
• Being fully informed and proactive in the marketing of events. 
• Invigilation of all gallery exhibitions including having relevant programme knowledge of artwork and shows exhibited or held at VISUAL for each of the seasons and throughout the year.
• Supervising the care, protection and respect of all seasonal artwork which is accessible and displayed to the public.
• Facilitating the smooth running of all shows/events. This includes the setting-up and taking-down of events alongside other in-house teams.
• Processing/scanning tickets and escorting patrons to their seats for shows and events.
• Showing an awareness of the needs of customers with additional needs and ensuring those needs are met and dealt with appropriately and respectfully.
• Showing an awareness of the overall geography/layout of the building for the purpose of supporting patrons of all abilities to access and enjoy VISUAL.
• Catering and serving customers at the bar in a fast, efficient and courteous manner.
• Assistance with administration or other tasks that may be reasonably required.
• Reporting on events and communicating key information to relevant departments within VISUAL.

Key qualities of candidate

The successful candidate will:

• Have an interest in the arts.
• Have a strong track record in the hospitality industry and in delivering customer service.
• Have excellent organisational skills with the ability to work under pressure to high standards and handle multiple tasks.
• Have an outgoing, helpful and friendly personality with a proactive and positive approach to work.
• Have excellent communication and interpersonal skills and be a team player.
• Have excellent time keeping skills.
• Be flexible and available to work during the day, evenings and weekends as required.
• Have experience in a fast-paced hospitality environment.
• Have a working knowledge of outlook, word, excel, power point & other computer programmes.